Add Your Guest

Name Addition Fee Schedule

Complimentary through July 2nd
$75 late addition fee from July 3rd - September 25th
$125 late addition fee from September 26th - December 3rd
$225 late addition fee from December 4th - December 27th

Beginning December 28, 2019, NO NAME CHANGES can be made on your reservation. THERE WILL BE NO EXCEPTIONS!

Things To Know

  • The Lead Guest is the only person in the reservation that can make changes, such as adding a guest or making a name change.
  • If you see "Adult 2" listed on your reservation please be mindful this means that you have not yet added your guest.
  • If your roommate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE.
  • All guests traveling to Girls Just Wanna Weekend must create their own profile in order to check in at the event.
  • IMPORTANT: Mexican residents, U.S. citizens residing in Mexico, and anyone unable to present an exit card issued at immigration upon arrival into Mexico are required to pay an additional 16% tax based on the total value of your suite upon check in. If you are flying from the US on a Mexican passport please ensure that you get an exit card BEFORE you arrive at the Hard Rock or you will be required to pay the tax.

How To Add Your Guest

Through July 2nd

Add your guest online by following these steps:
Step 1: Log into your Cloud 9 Account
Step 2: Click “Your Account”. This will pull up all your past & present reservations. 
Step 3: Select “View/Modify” under your active reservation. 
Step 4: Click the “Replace Guest” option.
Step 5: Select "Adult 2" and follow the steps to add your new guest’s information. 

Starting July 3rd

Step 1: Identify who is going to be responsible for paying the name addition fee. Either party can pay the fee, however, the fee must be paid in full at the time the change is made. 
Step 2: The Lead Guest must contact Cloud 9 to add a guest via email or phone. At that time, you will need to provide the new guest's full name and date of birth to assure we add the correct person to your reservation. 
Step 3: Once completed, all guests will receive a confirmation email to show that the guest has been added.