FAQ

Booking FAQ

The Blind Faith Presale gives returning guests and Bramily Members who opt-in to the Presale the first opportunity to reserve a room for Girls Just Wanna Weekend 2020. You will have access to booking prior to the lineup announcement. Guests who reserve a room by March 10, 2019 at 11:59pm ET will be invited to an exclusive, special event featuring Brandi Carlile. Find out more information on the Presale and how to opt-in HERE.
 A Cloud 9 Account is your personal profile. Everyone attending Girls Just Wanna Weekend will need their own account. It will allow you to access and update your reservation as well as track your valuable trip history. If you are a Bramily Member who opted into the Presale, a Cloud 9 Account will be created for you and you will be emailed instructions on how to access your account prior to the Presale on March 6th. If you did not opt-in to the Presale, you will need to make your own account.
A Presale Password will be sent via email to all returning guests and Bramily Members who opt-in to the Presale by March 3, 2019 by 11:59pm ET. This unique code will allow you early booking access at your designated booking time. Check out more information on the Presale HERE.
First double check your spam/junk folder in your emails to make sure it did not land there. Contact the Travel Team if you have not received your password by March 5th.
For those who do not redeem their Presale Passwords by March 10, 2019 at 11:59pm ET will have the opportunity to book a room when the lineup is announced at a later date during the Second Chance Presale. Please note, if you do not reserve a room by March 10th at 11:59pm ET, then you will not have access to the exclusive, special event featuring Brandi Carlile.
Stay tuned! Information regarding the Public Onsale for Girls Just Wanna Weekend is still to come, but all rooms are sold on a first come, first served basis. Girls Just Wanna Weekend strongly urges you to be ready to book at the time of the Onsale so you don't miss out!
 You can place a reservation by logging into your Cloud 9 Account OR by clicking the "BOOK NOW" button at the top of this website.
There are no single rates available for Girls Just Wanna Weekend. However, you are absolutely able to still book one of the rooms listed as “double occupancy” and attend the event alone. In this case you will pay the full double occupancy rate of the room and have it to yourself.
Absolutely! Please contact the Cloud 9 Travel Team and we can assist in pairing you up with another solo traveler who has reached out to us looking for a potential roommate.
Absolutely! Girls Just Wanna Weekend is great for all ages. Read HERE for more information on attending with your family.
Come early, stay late!  Four days at the Hard Rock Hotel Riviera Maya may not be enough for some of our fans. We are offering a special discounted rate for those guests who want to add additional nights before and after the event. Check out more information on extra nights HERE.
There are two easy ways to book your Pre & Post nights. You can purchase them online by logging into your Cloud 9 Account or by contacting the Travel Team. Pre & post nights must be purchased in the same room category and paid in full at the time of booking. They are non-refundable & non-transferable.
 No. All extra nights must be purchased in the same room category that you book for the event. 
Girls Just Wanna Weekend works with the resort to offer you a discounted rate on the room. We also work with the resort to keep you in the same room for your entire stay.
 Rooms are priced based on double occupancy. You will have to pay the rate for two, even if it will just be you staying in the room for the extra night.
If you will be paying for the entire reservation, book a package in your name and contact the Travel Team to get it changed immediately. If it is a surprise, no problem. Mention this to the travel team member at the time of the name switch and the proper precautions can be taken to keep the surprise.
A ticketing fee of $45 is added to the per person rate. $40 to accommodate the resort fee and a $5 donation to Positive Legacy to help support their efforts in the local Mexican communities.
 Girls Just Wanna Weekend does not allow for any room downgrades. However, you can upgrade your room if there is any availability.
Book your next best option and contact the Travel Team to be placed on an upgrade list.
Yes, depending on your room type. Contact the Travel Team for further info.
 Four nights of accommodations at Hard Rock Hotel Riviera Maya, food and drink (including alcohol), all of the shows, and some event curated activities.
There are accessible rooms, but please be sure to notate all of your mobility and and medical conditions in your Cloud 9 Account so we can properly relay this information directly to the resort. Accessible rooms are only available in the Deluxe Gold with King bed category and do not have a jacuzzi tub, but offer a wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. 
No, however you can rent a wheelchair or scooter to be delivered to the resort by reaching out to Playa Mobility.
In the spirit of fairness to all guests, Girls Just Wanna Weekend and the Hard Rock Hotel DO NOT take room location requests.
No. These suites are great for being footsteps away from all the action, but views of the stage are not guaranteed.
You may request to be roomed close to friends by having the lead guests of the reservations all copied onto an email that states the reservation numbers and names. This is strictly a request and not a guarantee, but every effort will be taken to make it possible. Please be aware that some room categories may not have the option to be located near each other.
Please be sure to log into your Cloud 9 Account and update the Dietary Request field box.
The initial deposit must be paid by credit card at the time of booking.
  • Girls Just Wanna Weekend accepts major credit cards including Visa, MasterCard, American Express, and Discover.
  • You can also enroll in our ACH Program and use a bank account to set up automatic payments.
  • Cashier's checks and money orders are acceptable & encouraged forms of making payments. If sending a cashier's check or money order, please make it payable to Bromo, LLC and send to:

Cloud 9 Adventures c/o Travel Department
105 E Atlantic Ave. Suite 200 
Delray Beach, FL 33444


 We will only automatically charge the credit card on file if you opt-in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment due dates.
 Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest!
Girls Just Wanna Weekend offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make payments on your own. See full details about our Payment Plans.
If you are on automatic billing, please contact the Cloud 9 Travel Team PRIOR to your payment date with your new card details. If you are on manual payments, you are able to submit a payment through your Cloud 9 Account using the new card number.
Yes. Please review the name change fees and procedures HERE.
Please refer to our Cancellation Policy. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Click HERE to receive a quote for your reservation. You can also do a name change and transfer your reservation to someone else. Check out more details on how to do a name change HERE.

Experience FAQ

This is a weekend in Mexico celebrating women in rock and roll. EVERYONE is welcome from all walks of life!
 Yes! All performances will take place at the Hard Rock Hotel Riviera Maya.
 There will be four awesome nights of music. Shows will take place on January 29th, 30th, 31st, & February 1st.
The music schedule will be released in the months leading up to our trip. 
In order to keep this an intimate event, only guests who book a package through Girls Just Wanna Weekend will be able to attend the shows. No day passes are sold for this event.
Absolutely. Girls Just Wanna Weekend brings you four nights of music and even more daytime excitement. Daily programming ranges from morning yoga and poolside games, to Brandi-oke, where fans get to be the vocalists while Brandi & the twins are the backing band. Plus, there will be tons of fun for guests of all ages - from kiddos to adults.
 We are bringing back the Ladies of the 80s theme night! Plan ahead and pack for the party!
Girls Just Wanna Weekend will also offer excursions for an additional cost. More details to come. Additionally, cabs are readily available from the lobbies day and night. 
You'll be able to buy event merchandise with all major credit cards or US currency on-site. Merchandise will be available for purchase beginning at 12 PM on January 29th until February 1st while supplies last. Merchandise will not be for sale on February 2nd.
 Positive Legacy coordinates environmental and humanitarian service projects down in Mexico servicing the local communities. Make a donation when booking your room and stay tuned for more information regarding this year's programs and initiatives.
 By purchasing a Carbon Offset you are offsetting the emissions from your personal travel to the event (your carbon footprint). Trees, Water & People carbon offsets not only offer an opportunity to reduce your environmental impact, but also curb deforestation rates, improve the health of families, and support our efforts to protect and conserve natural resources in Central America and Haiti.

Resort FAQ

 Check-In begins at 3pm on January 29th and Check-Out is by 12pm on February 2nd, unless you have purchased extra nights.
Heaven is a bit more rock and roll and under normal resort operations is an adults only section of the resort. The Hacienda is for guests of all ages. During our event both sides are able to be accessed by all regardless of age. You'll find various restaurants and bars on each side, so feel free to explore both!
Hop on a Golf Cart! They run continuously 24/7 between both the Heaven and Hacienda Lobbies.
 The Girl's Just Wanna Weekend Guest Relations team will be available from 10 am to 8 pm on check in day in the Convention Center and from 10 am to 5 pm in each lobby during the event.  If you have a question off hours just look for a Safety Team member, they will be happy to help!  The front desk in each lobby is open 24 hours a day.
 All water served in the restaurants, buffet and bars is bottled.  All ice is made from an in-house filtration system. There will also be a supply of water in your room when you arrive.  The water in your bathroom is fine to shower and brush your teeth but we recommend sticking with bottled water for drinking while in Mexico. 
 Yes. There is one located in both the Hacienda & Heaven lobbies that dispense Mexican Pesos. Fees will apply.
 Yes, however your change will be returned in Mexican Pesos.
 Every room at the resort is equipped with an electronic safe. We strongly suggest placing your passport, wallet, cash and any other valuables inside as soon as you arrive. Bromo, LLC is not responsible for any lost or stolen items.
 Absolutely. Your event package covers food and beverages, including alcohol! You can enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost. Check out more info on the resort's many restaurants HERE.
Yes! Room service operates 24/7.
Upon arrival to the Hard Rock, please visit the Concierge to receive a special dietary card listing out your dietary needs or allergies, which you will be able to provide to restaurants throughout your stay. The Concierge will be located in both the Heaven and Hacienda lobbies.
 The resort has a variety of food available to guests with various dietary needs. There will be vegan, vegetarian & gluten-free options available at all meals. Please be sure to indicate your request to the restaurant host upon arrival as well as obtaining a special dietary card from the resort concierge. If you haven't already, please update "Your Profile" by logging into your Cloud 9 Account and completing the Dietary Request field box. Girl's Just Wanna Weekend also brings in chefs from the US offer event curated munchies around the resort.
 From the comfort of your room you can enjoy: 
  • Free international calling to the US 
  • Free Wifi
  • Balcony or Terrace
  • Electronic In-Room Safe
  • In-Room Mini Bar stocked once daily
  • In-Room Liquor Dispensers
  • Hair Dryer
  • Coffee and Tea Maker 
  • Iron and Ironing Board 
  • 32" Cable TV
 Some of these include: 
  • Free Wifi
  • Specialty restaurants and vibrant bars
  • Zipline
  • Waterpark
  • Free On-Site Parking
  • Rock Spa*
  • Full Service Salon*
  • Woodward extreme sports center*
  • Gift Shops*
  • Laundry Service*
*for an additional cost
 In true rock star style, there is no dress code during the event, however shirts and shoes (flip flops ok) are required in all dining areas. If you plan on coming early or staying late, the restaurants do have a dress code so think resort casual but be sure to bring a pair of pants with you.
 Tipping is customary but not expected for hotel staff such as bellmen & housekeepers.
 A registered nurse with regular office hours is on the premises at the resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge put on the guests's room. Guests with any pertinent medical information or specific medication needs are asked to notify us in advance.
Hard Rock Riviera Maya is located just over an hour south of Cancun away from the bustle of the main tourist area on a private piece of coastline with 24 hour security at the gate. The event also brings in trained EMTs and safety specialists from the United States who are also available 24 hours a day, working in conjunction with resort security staff and local security to help guests feel an extra level of comfort away from home.  Take the event offered shuttle services from the airport and you will be collected at the door and delivered straight to the event. You will be riding exclusively with other guests attending the event and will not stop at any other hotels on the way. You can expect to see name brand liquors poured by bar staff, friendly faces all around, and any help if needed just a moment away. As always, when traveling internationally use common sense, use your safe in your room, and treat others how you wish to be treated.
 All rooms are equipped with an iron and ironing board, but the resort will be happy to take care of all your laundry and dry cleaning at a reasonable charge.
 Yes. There is a collection of shops & boutiques to suit your fancy. Check out the shops for a wide variety of souvenirs, toiletries, beach accessories & magazines. There will also be an event merchandise stand set up selling Girls Just Wanna Weekend posters, t-shirts and other cool stuff!
Yes, but only during the dates of the event and not the pre and post nights. Due to the nature of our event, patrons of all ages will have complete access to the entire resort.
Woodward Riviera Maya is an action park / sports complex filled with an indoor concrete skatepark, launch ramps, foam pits, ninja obstacle courses, trampolines and even a cafe snack bar. If you are an active sports enthusiast, bring your equipment along and enjoy some time shredding on your next level adventure.  Please note that Woodward is not part of the all-inclusive, additional charges will apply.
No. Due to resort policies, skateboards, bicycles, roller blades, scooters and all other forms of wheeled movement are strictly restricted to Woodward Riviera Maya.

Travel FAQ

 You MUST have a valid passport. There are NO exceptions.
 Mexican citizens, US Citizens residing in Mexico, and anyone unable to present an exit card issued by immigration upon arrival into Mexico are required to pay an additional 16% tax, based on the total value of your suite, at check-in. If you are flying from the US on a Mexican passport, please ensure that you pick up an exit card BEFORE you arrive at the Hard Rock or you will be required to pay the tax.
 If you lose your immigration card prior to arriving at the Hard Rock you will be asked to pay the local VAT tax of 16%. If you lose the card during the event, you will need to purchase a new one upon departure from the Cancun Airport. Pro Tip: Place your immigration card and all other valuables in your in-room safe upon arrival.
 Hard Rock Hotel Riviera Maya is approximately sixty minutes from the Cancun International Airport (CUN).
 No. All guests are responsible for booking their own airfare.
 Airport shuttles are not included in the cost of your trip however, we do offer a transportation service that you can add to your reservation. You can add transportation by either logging into your Cloud 9 Account or contacting the Cloud 9 Travel Team for assistance. To find more information on organizing a shuttle, click HERE.
Brandi Carlile's Girls Just Wanna Weekend airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.
Simply click "My Account" at the top of the page, log in, and find your active Girls Just Wanna Weekend reservation. You will see a button that says "Enter Flight Info". After clicking into it you'll be able to enter flight information for you and your guest.
Once you go through Customs and exit the airport with your luggage, you will look for the Amstar representatives holding the Girls Just Wanna Weekend Shuttle sign. Shuttles will be arranged based on the flight information that you enter into your Cloud 9 Account. An email with further details and instructions will be sent out a bit closer to the event.
 Don't sweat it! If you have provided us with your flight information we will be tracking your arrival time and making the proper accommodations. However, if you are switched to a completely new flight contact the Travel Team to let us know as soon as possible.
No. Due to increased security at the Cancun International Airport, we cannot offer transportation services to people who arrive early and stay in the area at a different resort before Girls Just Wanna Weekend. In order to utilize the Event transportation you must be arriving into the airport and immediately traveling to The Hard Rock Hotel Riviera Maya.
  Weather in Mexico this time of year is generally warm, but since most of the shows will be taking place outdoors, there is the chance of it being cool. Girls Just Wanna Weekend suggests bringing some warm clothing just to be on the safe side. Other than that, anticipate wearing t-shirts and shorts pretty much the entire time. Bring your camera, ear plugs, sunscreen, bathing suit and rain gear.
 No illegal substances, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited at Girls Just Wanna Weekend. All laws pertaining to drug use must be respected.
 You may bring any kind of camera to the event to shoot your vacation, however, filming and photography during the shows is strictly prohibited. In addition, drones are banned from Girls Just Wanna Weekend. 
 Mosquitos are a reality when traveling in Mexico. We recommend that all guests consider bringing insect repellant and wearing long sleeves and long pants if participating in excursions that include being in the jungle. The CDC makes periodic recommendations, guests should keep themselves aware HERE. Knowledge is power!
 Travel insurance is there to help you in the case of an emergency. It can alleviate unexpected travel costs due to delays/cancellations, along with medical expenses in the unfortunate scenario of a hospital visit. To view a quote for your specific reservation please click HERE.
Each insurance policy covers the per person rate of the reservation, regardless of your financial responsibility. Be sure to contact iTravel in order to make sure you are fully covered.
No, insurance policies are specific to each individual who purchases the policy. The new guest will need to purchase their own policy in order to be covered.