FAQs

1. What is a Cloud 9 Account & why do I need one?

Your Cloud 9 Account is your personal profile. Every guest is required to have an account in order to make payments and check in at the hotel. If you have attended before, you already have an account & can log in HERE. If you are a… Read More

7. When should I add my extra nights?

Purchase extra nights when initially reserving your room or after by logging into your Cloud 9 Account. Extra nights are based on availability, so it is better to add them sooner than later. Remember that add-ons are non-transferrable and non-refundable so make sure you want the extra nights before adding. Read More

8. How do I book extra nights?

Purchase extra nights online through your Cloud 9 Account or by calling the Travel Team. Pre & post nights must be purchased in the same room category and paid in full at the time of booking. They are non-refundable & non-transferable. Read More